Refund & Cancellation Policy
At SEYV Studio, our mission is to deliver exceptional, high-converting digital products, custom websites, and original brand media. Because our business provides bespoke creative and technological services rather than off-the-shelf physical inventory, this Refund & Cancellation Policy outlines our transparent standards for project deposits, staged milestones, and monthly retainers.
Every project undertaken by SEYV Studio involves reserved studio availability, senior engineering hours, creative direction, on-site photography crew coordination, and custom software architecture. Payments reflect reserved talent time and dedicated intellectual labor that cannot be reclaimed once expended.
1.0One-Time Project Packages
Our one-time packages (Essential Launch, Complete Launch, and Premium Launch) are structured around defined milestones and transparent payment phases:
A. Upfront Deposit & Pre-Kickoff Cancellations
If a client requests project cancellation in writing prior to the scheduled discovery/kickoff meeting and before our team has begun wireframing, moodboarding, concepting, or shoot scheduling:
- The initial deposit will be refunded in full, less a 10% administrative processing fee to account for banking transaction costs and initial consultation scheduling.
- Once the kickoff session has occurred or creative work (wireframes, initial code setup, shot lists) has begun, the upfront deposit is strictly non-refundable.
B. Staged Milestones (Complete & Premium Launch)
For projects with staged milestone payments (e.g. 40% Kickoff Deposit / 30% Prototype & Media Approval / 30% Final Launch Balance):
- Each milestone payment corresponds to a distinct phase of creative and technical delivery.
- Once a milestone deliverable (such as the interactive UI prototype, photo/video shoot, or staging build) is reviewed and approved by the client, the payment associated with that milestone is deemed earned and is non-refundable.
- If the project is discontinued by mutual written agreement before subsequent phases commence, the client will not be invoiced for unstarted phases.
C. Post-Delivery & Live Launch
Once final deliverables have been approved, production code has been deployed to the client's live domain, or high-resolution photo/video masters have been delivered, no refunds are granted under any circumstances.
2.0Monthly Retainer Packages (Growth & Full Presence)
Our monthly digital retainers (Growth Partner and Full Presence) provide ongoing managed web engineering, performance monitoring, copy tweaks, and quarterly media refreshes:
- Cancellation Notice: Retainer clients may cancel their ongoing subscription at any time by providing at least fourteen (14) calendar days written notice prior to the start of their next monthly billing cycle.
- Current Cycle Fees: Retainer fees for the current active monthly cycle are non-refundable once the billing cycle begins. We commit dedicated engineering capacity and schedule media team resources on a monthly basis.
- Rollover Policy: Retainers are based on active monthly studio availability. Unused hours, unrequested copy tweaks, or unclaimed quarterly photo sessions do not roll over into subsequent months and cannot be redeemed for cash refunds or credit.
3.0Non-Refundable Expenses & Circumstances
Refunds are not available under any of the following conditions:
4.0How to Submit a Cancellation or Refund Request
To request a cancellation, pause, or refund review under eligible terms, please follow this procedure:
- Send an email directly to info@seyvstudio.com with the subject line "Billing Request: [Your Company / Project Name]".
- Include the primary contact name, invoice number, date of agreement, and the reason for your request.
- Our operations director will acknowledge your correspondence within two (2) business days and initiate a formal review.
- If an eligible refund is approved, funds will be remitted to the original payment source (bank transfer, UPI, or corporate account) within seven to ten (7–10) business days.